Privacy Policy

Who We Are

Friends International (FI) is a Christian charity that supports international students in the UK. Our registered name is Friends International Ministries, and we are the controller of your personal data. For more information on controllers and their responsibilities are discussed below (see the ICO guide on data protection principles, definitions, and key terms)

Contact Details

FI is a charity registered in England and Wales (1094095) and in Scotland (SC 048838). Our company number is 04500270 and our registered office is Friends International, CMS House, Watlington Road, Oxford, OX4 6BZ.

Telephone: 0345 5120026

Our email address is: [email protected] 

Your Privacy

Your privacy is important to us. We value everyone who shares personal data with FI and we take reasonable steps to protect it.

This Privacy Policy explains:

  • what personal data we collect,
  • why we collect it,
  • how we collect it,
  • the legal bases on which we process it,
  • how we protect it, and
  • your rights under the UK GDPR,
  • who we share information with,
  • how to complain,

Terms

In this Policy, the following terms shall be used and have the following meanings:

“FI”, “Us” “We” and “Our” means Friends International Ministries and usually consists of a Branch or Development Group Committee that works with FI employee(s) and local churches to provide our core Ministry services to International Students;

“Local Centre” means a geographical place where there is an FI Local Ministry;

“Support Centre” means our central administration function based at our registered office;

“you / your” means any living individual including incorporated businesses who use any of Our services accessed via Our Websites or App;

“Websites”
means Our main website https://friendsinternational.uk and any subsidiary FI Websites that are linked into the main website. These would include regional Websites and specialist areas such as Life Leadership, and Philip Project. These subsidiary sites are listed at the end of this policy;

“App” means the FI Mobile Application; and

“personal data” means any information that relates to an identifiable person who can be directly or indirectly identified from that information. In this case, it relates to personal data you give to us via our Support Centre, our local Centres, Our Websites or App.

What information we collect, use and why

We collect information when you:

  • access Our Websites or App, or
  • when you communicate with Our Support Centre or Local Centres
  • when you donate money,
  • order materials,
  • request information,
  • sign up for an event,
  • provide comments,
  • volunteer or apply for a job with Us, use social media or
  • otherwise provide Us with your personal data, including by post or telephone.

The information we collect and process about you is to provide services, to inform you of news, events, and activities; process your gifts and gift aid applications; manage Our employees and volunteers; maintain Our own accounts and records; and for carefully considered and legitimate purposes include:

  • Names and contact details
  • Sex
  • Addresses
  • Emergency contact details
  • Right to work information
  • Dietary information (including allergies and health conditions)

What data do we collect?

We collect the following types of personal data:

  • Identity data: Name, title, date of birth.
  • Contact data: Email address, telephone number, postal address.
  • Financial data: Bank details or payment card information (for donations/membership).
  • Other: [Include any other data, e.g., photos from events, health data].

We may also process the following “special categories” of more sensitive personal data, where this is necessary and you provide it to us:

  • information about your health, including any medical condition and/or disability
  • ethnicity, race, nationality and country of origin
  • religious or moral beliefs
  • gender identification, sexual life and sexual orientation
  • criminal convictions

Purposes: Why we collect data

In the following circumstances, We will collect additional Personal Data within Our Websites:

When you open an account, We will collect

  • your name and
  • email address
  • registration date, and
  • last visit date;

If you order books or materials from the Book Shop, We will collect your

  • name,
  • address,
  • phone number and email;

If you donate money We will collect your

  • Names and contact details
  • Payment or Banking details
  • Taxpayer information (for Gift Aid purposes)

If you use your credit or debit card to donate to us, or buy something online, we pass your card details securely to our payment-processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and don’t store the details on our website or databases.

If you apply to join one of Our Summer Teams We will collect

  • Names and contact details
  • sex,
  • nationality and
  • email;

If you apply to join Our Reach Team or Life Leadership Team We will collect your

  • name,
  • sex,
  • nationality,
  • occupation or university where you are studying,
  • email,
  • address, and
  • telephone;

If you sign up to the TENetwork Facebook page We will collect your

  • name and email;

If you sign up to the TENetwork Facebook page and choose the ‘share your stories with Us service We will collect your

  • name and email address, and
  • the story you submit to Us;

If you apply to join Our Hospitality Scheme in your location, We will collect your

  • name,
  • sex,
  • nationality,
  • occupation or university where you are studying,
  • email address, address, and
  • telephone number and
  • any specific dietary requirements you have and
  • if you are comfortable around pets.

We also optionally collect details of

  • any hobbies or interests, and
  • names of friends that you would like to be grouped with together with
  • other sensitive personal data which is appropriate to provide you with a safe and enjoyable experience;

Where you apply to be a volunteer or an employee We will collect the personal data you provide to Us as part of the recruitment process.

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:

  • your health,
  • disability, or
  • religious beliefs.
  • Sexual orientation

Where you apply to travel with Us on conferences or similar We will collect personal data such as

  • name, address,
  • phone number, and email.

We will also collect sensitive personal data, such as

  • dietary,
  • mobility requirements or
  • health information.

What information we collect, use and why

Under the UK data protection law, we must have a valid reason required or a “lawful basis” for collecting and using your personal information.

This Privacy Policy and the way we use your personal data have been designed to uphold your rights. Unless an exemption applies under GDPR/UK, you have the following rights:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. (Note: There are some exemptions which means you may not receive all the information you ask for.)
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – You have the right to ask us to delete your personal information.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing – You have the right to object to the processing of your personal data.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information is to help us effectively carry out our charitable activities, through your involvement in our work with international students and in our events.

Under UK GDPR, we must have a lawful basis to process your data. We typically rely on:

  • Consent – we have permission from you after we gave you the relevant information. You have given us clear consent to process your data for a specific purpose (e.g., news, events and activities, fundraising and appeals etc).
  • Contract – we have to collect or use the information to enter into a contract with you. Processing is necessary for a contract we have with you (e.g., employment).
  • Legal Obligation – we have to collect or use your information so we can comply with the law. Processing is necessary to comply with the law (e.g., Financial regulation, Gift Aid records, social security, fraud etc).
  • Legitimate Interests – we are collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. Processing is necessary for our legitimate interests (e.g., managing our records to run events and maintain contact effectively), provided these are not overridden by your rights.

Our legitimate interests: We use Legitimate interest when collecting

  • International Student data (both personal and sensitive personal data) because of the nature of the relationship between the Student and Friends International (Staff, Volunteers and Supporters) in our Centre;
  • Volunteer and Supporter data (both personal and sensitive personal data) because of the nature of the relationship between Friends International and the Volunteers and Supporters in our Centre;
  • Friends International Staff Worker’s Personal Supporter’s data (both personal and sensitive personal data) because of the nature of the relationship between the Friends International Staff Worker and their Personal Supporters;

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

  • Recognised legitimate interests – our pre-approved purpose for collecting or using personal information to provide services and goods, including delivery and third party referrals:
  • We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).
  • We need to prevent, detect, or investigate a crime, including the apprehension and prosecution of offenders (the ‘crime condition’).
  • We need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claimsare:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Recognised legitimate interests – our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims:

We need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the ‘public task disclosure response condition’)., We need to safeguard national security, protect public security, or for defence reasons (the ‘national security, public security and defence condition’)., We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’)., We need to prevent, detect, or investigate a crime, including the apprehension and prosecution of offenders (the ‘crime condition’)., We need to protect the physical, mental or emotional well-being of people who need extra support, or to protect them from harm or neglect (the ‘safeguarding condition’).

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Where we get personal information from

  • Directly from you
  • Regulatory authorities
  • Charities or voluntary sector organisations
  • Previous employers

 

This includes when you:

  • access Our Websites or App, or
  • communicate with Our Support Centre or Local Centres
  • donate money,
  • order materials,
  • request information,
  • sign up for an event,
  • provide comments,
  • volunteer or apply for a job with Us, use social media or
  • otherwise provide Us with your personal data, including by post or telephone.

In addition, We collect personal data from third parties including but not limited to; Event organisers like Eventbrite; Email programs such as Mailchimp; Fundraising sites like JustGiving and Stewardship; Financial sites such as Stripe, PayPal, Worldpay; and social media sites such as Facebook, WhatsApp, Twitter and WeChat. This is where you have independently consented to use these third-party suppliers to enable you access Our services in some way. You should check their privacy policies to ensure you understand and are happy about how they will process your personal data in these circumstances.

We will take all reasonable steps to ensure that your personal data collected via third parties will be handled safely, securely and in accordance with your rights, Our obligations, and the obligations of the third parties. Links to the Privacy Policies of some of the most common third parties used are provided at the end of this document for your convenience.

How long we keep information

Friends International stores personal data from our systems in line with our data retention policy and schedules. The length of time each category of data will be retained will vary on how long we need to process it, the reason it is collected, and in line with any statutory requirements. To view this; Click here

After this point the data will either be deleted or rendered anonymous. In certain specific situations, for example where a supporter has kindly pledged a legacy to Friends International in their will, we will maintain their details up to the time when we need to carry out the legacy administration and communication.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data Processors

This data processor does the following activities for us: They process our payroll, the CRM database, Mailchimp and Cloud services (e.g. OneDrive; We Transfer), Online tools (e.g. Mailchimp), Paper records and mailing lists (Yeomans).

We use third parties to process personal data on Our behalf. For example, a mailing house for dispatching Our magazines or PayPal to receive payments for materials, a CRM (Customer Relationship Management) software supplier and an IT services supplier. When We do use third parties we will take all reasonable steps to ensure your personal data is handled in accordance with your rights, Our obligations, and the obligations of the third party in law. In this case We remain responsible for the storing and processing of your personal data in accordance with the GDPR regulations. We do not store your credit or debit card details.

Others we share personal information with

  • Charities and voluntary organisations
  • Organisations we need to share information with for safeguarding reasons
  • Legal bodies or authorities
  • Organisations we’re legally obliged to share personal information with
  • Current employers

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: [email protected]

Telephone: 0345 512 0026

Post: Friends International, CMS House Oxford OX4 6BZ

A link to our Complaints Policy can be found by clicking here

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 

Last updated September 2026